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Returns and Exchanges

Returns & Exchange

EXCHANGE POLICY

Need to return something? Not a problem. We accept all returns. This excludes sale and promotional items unless garment is damaged.
In order to exchange or return product/s bought online through our online store, you will need to follow the steps below

  1. Return items to the following address (mail only)

    To: Lazy Sundae
    42 Michie street
    Wanniassa ACT 2903
  2. You must include the following with your return item:
    - Purchase receipt printable off your email with a note containing clear written exchange instructions (include style/size preference). Please check available stock online before returning.

We try our best to accept all items returned to us, however, please observe our policy as follows:

OUR POLICY
1. Orders must be returned to us within 30 days from date of purchase (as indicated on your invoice). Returns outside this period will be sent back to you.
2. Items must be returned in their original condition. This means the garments must – be unworn & unwashed, have all tags and hygiene labels attached and have no make up, stains or strong odours.
3. No returns or exchange for items purchased using a credit note, sale items and promotion coupons unless an issue from our end.
4. Exchanges and returns for online orders can only be processed directly through our online store department only. 
5. Returns that do not include notes with instructions will be returned to sender.
6. We do not cover for the cost of the return shipping unless deemed we are liable due to faulty items or wrong item sent. It is recommended to use a shipping service with tracking as Lazy Sundae is not liable for any packages lost in transit. All items are inspected by staff upon arrival. We offer full refund/exchange for all items that meet these guidelines.

Please feel free to email lazy.sundae@hotmail.com if you have any issues

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